Upon a successful checkout process you can access to your purchased item downloads from My Account > Downloads. Please keep in mind that download links are valid for 90 days and/or 5 download attempts.
After 30-day passed your order date we’re no longer legally bound to provide you with the download files. It is your responsibility to download your purchases and store them at a secure place.
If you purchased a membership, you’ll be given access to the membership level’s products immediately although 5-10 minutes may needed (or re-login) for the system to grant you membership access. After your membership time ends, we don’t have to provide you download to the items you could download when you were a member. It is your responsibility to download what you have access to and store in a secure place.
In case of store closing, we will provide downloads to the purchased items for 30 more days. After that, we are not responsible to send you downloads to purchased products.
Due to the nature of digital items, we don’t accept returns.
Additional non-returnable items:
Refunds & Exchanges (If Applicable)
In an extreme situation, such has you have proof that you purchased the item within 90 days, we provide a coupon code to be used in our online store. Otherwise no refunds will be made since the items you purchased are downloadable digital goods.
No shipping will be made to you for digital products. You will download your purchased digital products from your account.
Upon a successful checkout process any product that is under “Merch” category will be send to production within two business days. Production timeline changes according to product category. Please check the product descriptions when you’re ordering.
If you’ve selected standard shipping method, any merch order that’s been placed will be delivered to you in 2-4 weeks after production.
If you’ve selected the express shipping method, depending on where you’re located your order will be delivered in 3-14 days after production.
Merch products are being sent from UK and US printing partners through different carries such as Royal Mail, US Postal Service, DHL, Fedex, USPS. Please provide a phone number at the checkout to be informed with your shipping.
Shipment tracking availability varies and will depend on the country, product type and shipping method, that have been selected with your order. Generally standard shipping can be untracked and tracked depending on where you are, and express is tracked (you can check the shipping service when you place the order).
To track your order we provide you with an email and tracking link when your product ships.
Where Can You Ship To
Merch products can be shipped to any where in the world.
Once your order is sent to production, it cannot be canceled for any reason. You’ll receive an email when the item is in production.
Returns, Refunds & Exchanges
All the products under “Merch” category are made to order at the time you place your order. We do not accept returns of unwanted items but we may collect damaged or incorrect items for investigation. If your product arrived damaged, please contact us and provide a photograph of the damaged product.