Upon a successful checkout process you can access to your purchased item downloads from My Account > Downloads. Each downloadable item can be downloadable three times without time limit.
After 30-day passed your order date we no longer legally bound to provide you with the download files. It is your responsibility to download your purchases and store them at a secure place.
If you purchased a membership, you’ll be given access to the membership level’s products immediately although 5-10 minutes may needed (or re-login) for the system to grant you membership access. After your membership time ends, we don’t have to provide you download to the items you could download when you were a member. It is your responsibility to download what you have access to and store in a secure place.
In case of store closing, we will provide downloads to the purchased items for 30 more days. After that, we are not responsible to send you downloads to purchased products.
Our policy lasts 30 days. If 30 days have gone by since your purchase and/or you already downloaded the digital products, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the product zip file shouldn’t be downloaded.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if you have proof that you already own that item. We will issue you a coupon code for that amount if you passed the 30-day refund time. Otherwise a refund will be issued.
As the products and services provided in the site are digital, no shipping will be made to you.